|about > what we do > case management|
Case management is the program through which client intake and needs assessment occurs. It is also the conduit for referrals to our other internal programs and to external service providers including agencies, support networks and pro bono practitioners.
In 2005-06, intake assessments were conducted with 185 new clients and direct services were provided to several hundred asylum seekers in total. The program is staffed by a full-time Casework Coordinator and Caseworker.
Clients are eligible for ASC case management services for the duration of the processing of their applications for refugee protection or permission to remain in Australia on humanitarian or compassionate grounds. This can range from a few months to many years. However the intensity and duration of case management undertaken with clients varies extensively.
We currently provide highest priority case management assistance to clients who meet one or more of the following criteria:
The second level of priority assistance is provided to those who meet one or more of the following criteria:
On the rare occasion that a person presents to us for assistance without a valid visa or without having yet lodged a protection visa application, we refer the person to a lawyer as a priority, to regularise his/her legal status, prior to engaging in further casework.